Resumen
Dynamics 365 Customer Engagement is a suite of applications designed to help organizations manage and improve their customer relationships. It integrates various customer-facing functions, including sales, customer service, marketing, and field service, into a unified platform. With features such as customer insights, case management, and automated workflows, it enables businesses to deliver personalized experiences and streamline operations. Built on the Microsoft Azure cloud, Dynamics 365 Customer Engagement offers scalability, security, and access to advanced analytics and AI capabilities, empowering teams to make data-driven decisions and enhance customer satisfaction.